The job holder’s main responsibility is to assist in the development and retention of the client portfolio through the provision of high-quality claims service to our clients.
1 Provide a professional and market leading claims service to clients at all stages of their claim experience, from registration of the claim,
through dispute resolution, to final settlement in line with agreed SLAs.
• First notification of loss (FNOL)
• Verifying policy coverage.
• Assisting policy holders in preparing claim submissions to insurers.
• Input information and update the insurance database.
2 Liaise with external bodies, including but not limited to insurers; surveyors; contractors; garages and lawyers, to bring about a speedy
and fair resolution of a client’s claim, keeping the client appraised of progress throughout.
3 Identify any gaps in client’s insurance coverage during the claims process and bring these gaps to the attention of colleagues for them to
address with the client and underwriter.
4 Ensure that all data entered onto the systems is accurate, comprehensive and meets compliance expectations and SLAs.
5 Contribute to the continuous improvement of processes and practices in the office.
6 Contribute to the development and maintenance of a strong team spirit within the office by providing support to fellow employees when
required, including but not limited to providing high quality customer service to clients for new business, renewals and policy adjustments,
assisting with incoming telephone calls and responding to queries or enquiries as relevant.
7 Understand the key features and terms of all classes of insurance offered.
8 Maintain and strengthen further the Company's reputation in the market through productive relationships with staff at insurance partners.
Strong focus on delivering outstanding customer service.
Strong written and verbal communication skills and telephone manner.
Strong administrative, diary and time management skills.
Experienced with working with Outlook, Microsoft Office suite working and insurance databases.
Minimum 2 years’ experience of working in an office environment.
Good negotiation and persuasion skills.
Portray a professional appearance and demeanour
Previous experience of handling insurance claims, preferably across a range of classes and products.
Working towards or be prepared to work towards Chartered Insurance Industry qualifications.
If you are looking for an exciting position, please get in touch ASAP.
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