Receptionist

The role of Receptionist contributes to the running and maintenance of a first class professional reception service and Front of House area at all times, as well as undertaking switchboard and meeting room reservation duties. The main focus of the role is the provision of exceptional client care demonstrating professionalism and attention to detail at all times.

Person Specification
• Educated to GCSE/O-level standard or equivalent including English and Maths grades A-C.
• Proven experience in a front line customer service role preferably within a professional services or partnership environment. Exceptional hospitality/airlines experience would be considered.
• Experience of managing reception services in an organisation with boardroom facilities of 10 meeting rooms or more.
• Experience of handling complaints and dealing with challenging clients.
• Able to successfully form, build, develop and maintain positive and effective working relationships with people from a wide range of personal and professional backgrounds.
• Resilient and able to work under pressure - although a majority of priorities in this role are known in advance, timescales are often short and workload variable.
• Able to prioritise work due to constantly changing circumstances.
• Good keyboard skills and IT Literate including Microsoft Office Word, Outlook and Excel.
• Able to use switchboard and room booking software.
• Excellent attention to detail and accuracy.
• Committed to the delivery of the highest levels of customer service.
• Able to work successfully as part of a team.